Privacy

We collect information that is reasonably necessary to assess applications, deliver the Forge program, and communicate with you. This may include:

• Identity and contact details (name, email, phone, address)
• Application responses, background, and goals you choose to share
• Medical and emergency contact information relevant to participation
• Payment details processed via secure third-party providers
• Website analytics and technical logs

We use personal information to assess eligibility, run intakes safely, communicate with participants, manage payments and refunds, meet legal obligations, and improve the Forge experience.

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers (hosting, email delivery, payment processing, insurance underwriters, emergency services) strictly for the purposes outlined above. We require these providers to handle your information securely.

Information is stored on secure managed platforms with encryption in transit. Access is restricted to authorised Forge personnel. While we take reasonable steps to protect your data, no system is completely secure.

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal retention obligations. Email info@theforgeexperience.com.au with the subject “Privacy Request”.

Forge uses basic, privacy-respecting analytics to understand site usage. We do not use cross-site advertising trackers.

If you believe we have mishandled your information, contact us first at info@theforgeexperience.com.au. Unresolved complaints can be referred to the Office of the Australian Information Commissioner (OAIC).