Refund &
Legal
Refund &
Cancellation
Forge intakes are limited in size and require significant advance planning. This policy explains how refunds, transfers, and cancellations are handled.
Last updated: June 2026
Important: This document forms part of the Forge Legal & Trust Centre. It describes Forge's current practices and obligations and does not constitute legal advice. For questions, contact info@theforgeexperience.com.au.
01
Deposits
Deposits secure your place and are non-refundable, except where required by the Australian Consumer Law. Deposits may be transferable to a future intake at Forge's discretion.
02
Cancellation by participant
Refund amounts depend on notice given prior to intake commencement:
- More than 60 days' notice: full refund less deposit
- 30–60 days' notice: 50% refund less deposit
- Less than 30 days' notice: no refund
Transfers to a future intake may be available subject to availability and a small administration fee.
03
Cancellation by Forge
If Forge cancels an intake (for example, due to safety, operational, or insufficient numbers), participants will receive a full refund of fees paid or the option to transfer to a future intake. Forge is not liable for incidental costs (travel, accommodation, lost income).
04
Medical or compassionate withdrawal
Where a participant must withdraw due to a documented medical emergency or compassionate circumstance, Forge will work in good faith to offer a transfer to a future intake or a partial refund.
05
Removal during intake
Participants removed for breach of the Code of Conduct or who pose a risk to others forfeit all fees.
06
Australian Consumer Law
Nothing in this policy limits any non-excludable rights you have under the Australian Consumer Law.
